Independence & Impartiality Policy

Star Test Laboratory is completely independent in its testing services and reporting of test results. In this context, as Star Test Laboratory; to comply with national and international legal regulations, laws, regulations and obligations related to our service scope, to follow innovations in testing, inspection and personnel certification activities, to update information, to operate control methods,

Providing an environment that meets the requirements of the TS EN ISO / IEC 17025 standard, to serve as soon as possible, with qualified applications, in accordance with customer requests and legal requirements,

The laboratory will continuously identify risks that will affect impartiality,

To impartially evaluate all requests regarding the test services to be provided in our organization, to keep the wages of laboratory employees independent from the number of tests they perform or the results obtained from these tests, not to favor any person, company or institution, not to put pressure on employees, not to influence them, to comply with the requirements of the service in impartiality. to provide service by acting, to prevent external pressures and to inform the personnel in case of a possible pressure,

Compensation for customer losses caused by the defect of our laboratory within the scope of Professional Liability Insurance,

In order to follow policies in accordance with the principles of increased service quality, reliability, honesty, independence, impartiality and confidentiality, to protect customer property and to share information on the issues provided, all kinds of information, documents and documents will remain confidential except public information about the customer, all kinds of information, documents and documents will be secured, this information can be shared with the accreditation agency if requested, information must be shared on legal grounds, will be acted according to the legal situation conditions and the organization serving on this issue will be informed,

To be responsible for the decisions taken in the entire laboratory's handling of complaints,

if there is information about the customer from third parties, the source of this information will remain confidential,

We declare and undertake to provide resources to maintain and develop the TS EN ISO/IEC 17025 Laboratory Quality Management System and to carry out the necessary activities for the learning and implementation of all Laboratory personnel by adopting Quality Policies and Objectives.